Please read through the terms & conditions, these form a contract between you and us
We ask for a deposit or booking fee to be paid to reserve your appointment and there are several reasons behind this.
We do not double book which means we are reserving an appointment slot for you and only you.
Please note: Botox payments are required in full and are strictly non-refundable. Botox has to be prescribed to an individual and ordered in advance, which incurs costs and botox can only be used on the person who it is prescribed for. As such the payment for botox is strictly non-refundable.
We work out of a busy building and do have fees to pay ourselves regardless of whether you are attending your appointment or not. To cover this we can add a fee on top of treatment costs or require a booking fee/deposit.
We feel it’s unfair to make treatments more expensive to cover this. The deposit will be redeemed towards the cost of your treatment
We do tend to feel if everyone takes responsibility for their timing and attends their appointment on time, things work a lot smoother for everyone
We do understand life happens and things do come in the way, whether it’s traffic, you’re not feeling well etc
We do feel that if you’re paying a deposit for an appointment, you have every intention of attending however if the deposit is refundable there would be no point in us taking the payment in the first place
We would have still incurred costs for reserving your appointment, whether this is admin costs or salaries to cover and the deposit covers this.
Changing or cancelling your appointment
The deposit is strictly non-refundable. We reserve your appointment time only for you, this means we cannot work with anyone else at that time and we incur costs if you don’t attend your appointment.
If you cancel or change your appointment we will not be able to transfer or refund the deposit, as mentioned above we have reserved that appointment time for you and will incur costs if you don’t attend.
If we feel your medical history allows you to have the treatment you want, we will put the deposit payment towards your treatment cost.
The deposit is only redeemed against the treatment you want, we have to spend time going through all your records for each treatment which means we spend time checking everything prior to meeting with you.
For example, If you book a microneedling session and cheek fillers on two separate appointment times/days, you will be required to pay a deposit for each appointment If you decide to only go ahead with one treatment (let’s say microneedling), only the deposit for microneedling can be used towards the microneedling treatment.
Whilst we appreciate things happen, the deposit it non-refundable regardless of the reasons for your cancellation. This is the same for everyone which makes it ethical and fair.
We do understand that things happen, whether it’s the traffic, your car not doing its job or other things happening.
We do expect you to leave with enough time to cover all eventualities and take responsibility for attending on time.
If you arrive late, you may not be able to have your treatment as we will have other clients booked in, who have paid their deposits and reserved their appointment time.
It would be unfair to expect other clients to wait or cancel their appointment because you have arrived late.
It always seems like a good idea to arrive early and normally it is however as our clients are booked back-to- back and each client pays a deposit if you arrive early you will interrupt another client’s treatment.
Our clients reserve their appointment times to fit into their schedule, whether it means they have to get back to work, pick up their children, attend other appointments etc and we cannot ask other clients to rearrange their day due to a client arriving late.
Late arrivals also mean if we asked the next client to push their appointment time back, this would mean we would have to ask every client booked in that day to push their appointment time back, which would mean we work past closing time.
It is therefore important for you to attend your appointment on time.
Will you be able to have the treatment on the day you’ve booked in for?
Although it would be ideal for you to be able to have the treatment on the day you’ve booked, this isn’t always the case. There could be several reasons why you can’t have the treatment, including but not limited to: medication issues, overfilled lips, you’ve had fillers within the last 6 months, nerve issues, scar tissues to the areas, on-going medical issues, viruses etc.
We need to assess your medical history in detail and check the areas you wanted to be treated in person prior to creating a treatment plan for you and whether the results you want are achievable.
We do occasionally have to turn people away from our clinic because of existing medical issues, or for information which wasn’t provided on the medical forms, poorly placed fillers or previous fillers being carried out in the last 6 months. These are assessed in person on the day.
The process of consultation is to make sure it is safe for you to have the treatment you want and minimise any risks to you and your health.
We have a responsibility and duty of care towards you, whether you’re suffering from body dysmorphia, jumping into things without consideration or you’re doing the treatment for any other reason other than you want to.
It is your responsibility, to be honest with us, so we can offer the best help and support to you. If you’re currently having medical treatments, pregnant or nursing, taking medications or seeing your GP for other medical issues, we need to be informed.
We can only help you if we know what’s going on for you.
We do not inject our filler over the work of other practitioners, as the fillers may not be compatible with each other and cause further issues for you.
We would recommend waiting at least 6 months before having another practitioner use more filler on an area which already has filler injected.
We cannot guarantee how the area injected will turn out, especially if you don’t tell us you’ve already had filler within the last 6 months.
Each person’s facial structures are different and we can only work with what you have, we don’t hype you up or give false hope, we’ll be honest about what we can do for you.
Suffering from cold sores
If you suffer from cold sores, we strongly suggest you visit your G.P for medication to help prevent any breakouts from occurring prior to your treatment.
We can’t control how your body reacts to treatments therefore we can’t guarantee you won’t have a breakout.
If you do attend your consultation with a cold sore, you’re welcome to have the consultation however we cannot carry out any treatment on you.
We will use your deposit for the consultation and you cannot carry this forward for your next treatment. The deposit will be forfeited.
If you have concerns about the recovery process or symptoms you’re experiencing, please email us in the first instance, we suggest you do this straight away and do not It is always best to be safe, not sorry. We suggest you send us photos in the email so we can assess your symptoms.
We will of course offer a review appointment free of charge. However if it transpires you require further treatment, there may be an additional charge for this I.e. you would like more filler than you previously had.
If you do miss your review appointment, in order to reserve another review appointment you will be required to pay a deposit.
If you’re unsure of whether you want the treatment, it would be best for you to take some time to consider what you want prior to booking in.
When completing the medical forms please ensure you read them properly so you’re aware of the risks with the treatment you want to have done.
If you have questions, always ask, and don’t assume!
You will have access to this brochure prior to booking and it will be confirmed via email that you have read and understood the terms.
If you cancel 2 appointments, unfortunately, we will not be offering further appointments.
To reiterate the deposit is strictly non-refundable.